FAQ

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can place an order as a guest without creating an account. However, having an account with us provides additional benefits:

  • Faster checkout process

  • Easy access to your order status and order history

  • Receive updates about new product releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER?

When you purchase online using your credit card, your information is entered through a secure SSL-encrypted webpage. Your payment information is securely transmitted to our payment processing provider for authorization and approval.

Your credit card details are not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All transactions on our website are processed in US Dollars. If your credit card is issued in another currency, the final amount charged will be calculated according to the exchange rate applied by your card issuer on the transaction processing date.

5. HOW DO I SET MY SHIPPING ADDRESS?

Since our website and services are provided in English, all address information should be entered using the English input method, including punctuation.

If your address contains non-English characters, please use the closest English equivalent. For example, replace special characters with similar English letters where applicable.

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please note that shipping address changes may not be possible once an order has entered the processing or shipping stage.

To help ensure successful delivery, we recommend carefully reviewing your shipping address before completing your order and using a reliable delivery address.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

Delivery times vary depending on the shipping method selected and the destination location. Once your order has been shipped, we will send your tracking number and tracking information by email.

Please note that international shipments may occasionally experience delays due to customs inspections, local regulations, weather conditions, or other factors beyond our control.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If any items are missing from your order, please contact us as soon as possible at support@lovesselle.com, and our customer service team will assist you.

If you still have any questions, please contact us directly at support@lovesselle.com.

Company Name: HONG KONG QIXIN INTERNATIONAL LIMITED
Company Address: ROOM B 16/F EUBANK PLAZA 9 CHIU LUNG STREET CENTRAL HK