Return & Refund Policy

We want you to be satisfied with your purchase from Lovesselle. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item(s), subject to the conditions below.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.

  • Products must be returned in a resalable condition.

  • Due to hygiene and safety considerations, opened or used beauty products, cosmetics, skincare products, and personal care items may not be eligible for return.

Once your return is approved and the returned item(s) are received and inspected, we will process your refund for the eligible product amount.

Please note:

  • Original shipping fees are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

  • Customers may be responsible for return shipping costs unless otherwise specified by Lovesselle or required by applicable law.

Promotional Orders

Return and refund terms may vary for certain promotional offers, discounted items, or special campaigns. Any different return conditions applicable to a specific promotion will be clearly provided in the promotion terms before purchase.

Returns Process

To request a return, please contact us at:

support@lovesselle.com


Please include:

  • Your order number;

  • The item(s) you would like to return;

  • The reason for the return; and

  • Any relevant photos or information if applicable.

After reviewing your request, our customer service team will provide further instructions regarding the return process.

Please do not send items back before receiving return instructions from our team.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:

support@lovesselle.com


Please include your order number and clear photos showing the issue. We will review your request and assist you with an appropriate solution.

Items Not Received or Missing Items

If you have not received your order or if any items are missing from your package, please contact us at:

support@lovesselle.com


Please include the subject line:

MISSING ITEM

and provide your order number and details of the missing item(s). Our customer service team will investigate and assist you.

Company Name: HONG KONG QIXIN INTERNATIONAL LIMITED
Company Address: ROOM B 16/F EUBANK PLAZA 9 CHIU LUNG STREET CENTRAL HK