Terms of Service

TERMS OF SERVICE

OVERVIEW

This website is operated under the brand name Lovesselle by HONG KONG QIXIN INTERNATIONAL LIMITED (“Company,” “we,” “us,” or “our”).

Throughout the Site, the terms “Lovesselle,” “we,” “us,” and “our” refer, as applicable, to HONG KONG QIXIN INTERNATIONAL LIMITED and the Lovesselle online store operated by the Company.

Lovesselle offers this website, including the information, products, features, tools, and services available through the Site, to you, the user, subject to your acceptance of these Terms of Service and the policies referenced in them.

By visiting the Site and/or purchasing products from us, you use our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional policies or terms referenced on the Site.

These Terms apply to users of the Site, including browsers, customers, and other users who access or use the Service.

Please read these Terms carefully before accessing or using the Site. By accessing or using any part of the Site, you agree to these Terms. If you do not agree with these Terms, you should not use the Site or Service.

Any new features, services, or tools that may be added to the Site may also be subject to these Terms.

We may update these Terms from time to time as described in Section 19 below.

Nothing in these Terms is intended to limit or exclude any rights that cannot lawfully be limited or excluded under applicable consumer protection laws.

SECTION 1 – ONLINE STORE TERMS

By using the Site, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

Where applicable, you must meet any minimum age requirement stated in our policies or required by applicable law.

You may not use our products or Services for any unlawful or unauthorized purpose, and you may not violate any applicable laws or regulations in your use of the Service.

You must not transmit viruses, malware, worms, or other malicious or destructive code through the Site.

A material breach of these Terms may result in restriction or termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict service where reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity, violation of these Terms, or security concerns, subject to applicable law.

Information you submit through the Site may be transmitted through networks and systems operated by third-party service providers as necessary to provide the Service.

Payment information may be processed by third-party payment processors using appropriate security measures.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without our prior written permission, except where permitted by applicable law.

The headings used in these Terms are for convenience only and do not affect their interpretation.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to keep information on the Site accurate and current. However, information may occasionally contain errors, omissions, or outdated content.

Information provided on the Site is for general informational purposes and should be considered together with relevant product descriptions, policies, instructions, and other information applicable to your purchase.

We may update or modify Site content when reasonably necessary.

Nothing in this Section limits any rights or remedies you may have under applicable consumer protection laws in relation to inaccurate, misleading, or incomplete information.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices may change from time to time.

Any applicable price for a purchase will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors and applicable law.

We may modify, suspend, or discontinue all or part of the Service where reasonably necessary.

Where required by applicable law, we will provide appropriate notice of material changes that affect existing customer rights or obligations.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively through the Site and may be available in limited quantities.

Returns, refunds, and exchanges are subject to our Return & Refund Policy and applicable law.

We make reasonable efforts to display product images, colors, packaging, descriptions, and other information accurately. However, the appearance of colors and images may vary depending on your device, screen settings, lighting, or product packaging updates.

We may limit the availability of products or Services by geographic region, jurisdiction, quantity, or other reasonable business considerations.

Product descriptions, availability, and prices may change from time to time.

Because Lovesselle sells beauty and cosmetic products, customers should carefully review product descriptions, ingredient information where provided, usage instructions, warnings, and other relevant product information before use.

Individual results from beauty, cosmetic, skincare, or personal care products may vary.

Nothing in these Terms excludes or limits any statutory guarantee, warranty, or consumer right that cannot lawfully be excluded.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

  • We reasonably suspect fraud or unauthorized activity;

  • There is an obvious pricing or product information error;

  • A product is unavailable;

  • An order appears to be intended for unauthorized resale;

  • Payment cannot be successfully authorized; or

  • The order violates these Terms or applicable law.

If we cancel or materially change an order after it has been placed, we will make reasonable efforts to notify you using the contact information provided with your order.

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information when placing an order.

You are responsible for keeping your account contact information reasonably current where you maintain an account with us.

Payment card details may be handled by third-party payment service providers and are subject to the applicable payment provider's processing procedures and security practices.

For more information about returns and refunds, please review our Return & Refund Policy.

SECTION 7 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, features, or services supplied by third parties.

Third-party services may be subject to separate terms and privacy policies provided by those third parties.

To the extent permitted by applicable law, we are not responsible for the operation of third-party tools that are outside our reasonable control.

Before using a third-party tool or service, you should review the applicable third party's terms and policies.

We may add new services, features, or tools to the Site from time to time. Such additions may also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Site may contain links to third-party websites or services that are not operated or controlled by us.

We do not control the content, availability, security, or privacy practices of third-party websites.

Your use of third-party websites may be governed by their own terms, conditions, and privacy policies.

To the maximum extent permitted by applicable law, we are not responsible for losses arising solely from your use of third-party websites that are outside our reasonable control.

Nothing in this Section affects any liability that cannot lawfully be excluded.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you voluntarily submit reviews, comments, suggestions, feedback, ideas, or other materials to us (“User Content”), you grant us a non-exclusive right to use, reproduce, adapt, display, and communicate that User Content for legitimate business purposes, including operating, improving, and promoting our Services, subject to applicable law.

You remain responsible for User Content you submit.

You must not submit User Content that:

  • Violates applicable law;

  • Infringes intellectual property, privacy, publicity, or other rights;

  • Contains unlawful, defamatory, abusive, threatening, or obscene material;

  • Contains malicious code or malware;

  • Misrepresents your identity or the origin of the content; or

  • Is materially false or misleading.

We may remove or restrict User Content where we reasonably believe it violates these Terms, applicable law, or the rights of another person.

SECTION 10 – PERSONAL INFORMATION

Your submission and our processing of personal information through the Site are governed by our Privacy Policy.

Please review the Privacy Policy available on the Site for information about how we collect, use, share, retain, and protect personal information, as well as the privacy rights that may be available to you.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on the Site may contain typographical errors, inaccuracies, or omissions relating to matters such as product descriptions, pricing, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct such errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we may contact you to explain the issue and, where appropriate, provide available options, such as confirming the corrected order or receiving a cancellation and refund.

Any correction or cancellation will be handled in accordance with applicable law.

SECTION 12 – PROHIBITED USES

You may not use the Site or Service:

  • For any unlawful purpose;

  • To encourage or participate in unlawful activity;

  • To violate applicable laws, regulations, or ordinances;

  • To infringe our intellectual property rights or those of others;

  • To harass, abuse, threaten, defame, or unlawfully discriminate against another person;

  • To submit materially false or misleading information;

  • To upload or transmit malware, viruses, or other malicious code;

  • To unlawfully collect or track personal information about others;

  • To spam, phish, scrape, crawl, or interfere with the Site in an unauthorized manner;

  • To circumvent security features of the Site; or

  • To interfere with the proper operation of the Service.

We may restrict or terminate access to the Site where we reasonably determine that a user has materially violated these restrictions.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we do not guarantee that the Site or Service will always be uninterrupted, error-free, or available at all times.

We make reasonable efforts to provide accurate information and reliable Services, but technical issues, third-party service interruptions, maintenance, or circumstances outside our reasonable control may occasionally affect Site availability.

Beauty, cosmetic, skincare, and personal care products may produce different results for different individuals. Product information provided on the Site is not intended to constitute medical advice, diagnosis, or treatment.

Customers should follow product instructions and warnings and discontinue use where appropriate if irritation or another adverse reaction occurs.

To the maximum extent permitted by applicable law, neither Lovesselle nor HONG KONG QIXIN INTERNATIONAL LIMITED, nor our directors, officers, employees, affiliates, agents, contractors, or service providers, will be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Site or Service where such liability may lawfully be excluded or limited.

Where liability cannot be excluded under applicable law, nothing in these Terms excludes or limits liability for matters that applicable law prohibits us from excluding or limiting.

Nothing in these Terms is intended to exclude, restrict, or modify any mandatory consumer guarantee, statutory warranty, remedy, or other right available to you under applicable law.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless HONG KONG QIXIN INTERNATIONAL LIMITED, Lovesselle, and their directors, officers, employees, agents, affiliates, and service providers from reasonable claims, losses, liabilities, and costs arising directly from:

  • Your material breach of these Terms;

  • Your unlawful use of the Site or Service; or

  • Your infringement of another person's rights.

This Section does not apply to the extent that a claim results from our own unlawful conduct, negligence, or breach of an obligation that cannot lawfully be excluded.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where permitted by law.

If this is not possible, the affected provision will be treated as severed from these Terms.

The remaining provisions will continue in effect to the extent permitted by applicable law.

SECTION 16 – TERMINATION

These Terms remain effective while you use the Site or Service.

You may stop using the Site at any time.

We may suspend or terminate access to the Service where reasonably necessary due to a material breach of these Terms, suspected unlawful activity, fraud, abuse, or security concerns.

Any rights and obligations that by their nature should survive termination will remain effective after termination.

Termination does not affect rights or obligations relating to orders or transactions completed before termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with the policies and terms expressly referenced on the Site, constitute the agreement between you and us regarding your use of the Service, subject to any mandatory rights available under applicable law.

If we do not immediately exercise or enforce a right under these Terms, this does not necessarily constitute a waiver of that right.

Any ambiguity in these Terms will be interpreted in accordance with applicable law.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services to you will be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws or rights that may apply in the jurisdiction where you reside.

Nothing in this Section is intended to deprive a consumer of protections that cannot lawfully be waived under applicable law.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time to reflect changes to our Services, business practices, technologies, or applicable legal or regulatory requirements.

The current version of these Terms will be available on this page.

Where changes are material and applicable law requires notice, we will take reasonable steps to provide appropriate notice.

Changes will generally apply prospectively from the date they become effective unless otherwise required by law.

Your continued use of the Site after an updated version becomes effective may constitute acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 20 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us at:

Email:support@lovesselle.com

Company Name: HONG KONG QIXIN INTERNATIONAL LIMITED
Brand / Website: Lovesselle
Company Address: ROOM B 16/F EUBANK PLAZA 9 CHIU LUNG STREET CENTRAL HK